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Cancellation Policy

Refund and Cancellation Policy


Due to the nature of the products sold on clash-market websites, we enact a strict no refund policy. Once an account, product, service, or currency is delivered, the sale is considered completed and is not eligible for refund.

Policy Details:
clash market allows customers to request refunds for products under reasonable conditions.
We may issue refunds under the following conditions:
1. Products not received: Customers can notify us of their refund before receiving the product,But after receiving the product, we do not accept refunds.
2. Repeat payment: The customer made repeated payment to one order. In this case, we can respect the customer's willingness to give a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered).
3. When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse it or do not respond within 7 days, your order will be cancelled and refunded immediately.
4. There is no obligation for to issue a refund in the case that a product was purchased by accident, purchased by a family member, or if any sort of buyer's remorse sets in.
5. A refund may be requested BEFORE the account, product, service, or currency is delivered. Once delivery has occurred, a refund is no longer an option.
6. In accordance to our refund policy, we do not offer exchanges or trade-ins.
7. If the account you purchased is not available or the login information is in trouble, it is as if we have forgotten the password.
8. The account we gave you has a problem that you can not log in.

But when we send the account information and everything is fine and the account has no problem, we can never refund and get the account back. This is because of the security of the accounts, so be careful in your purchase and selection.

If you have any questions or concerns about our refund policy, please contact our support department (

In the following cases, I am afraid we can not refund to customers:
1. Completed delivery: the products have been delivered to the customer as agreed and consistent with the description
2. Unpaid Order: The customer is not allowed to apply for a refund for the unpaid order.
3. For any reason other than the reasons listed above in "We may issue refund under the following conditions"

About the refund, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit and the reason for the refund. If the request is approved, The refund will be returned to the customer account or bank card.

Refund processing time: We will process the refund request in 5 working days,but the exact time of refund is determined by the processing speed of the different banks.